FAQ

Frequently asked questions

Everything you're likely to want to know before signing your club up.

Is the free tier really free, forever? +

Yes. The Free plan covers one team's fixtures, availability, registration, lineups, and season stats, with no card details required and no time limit. It just doesn't include fee collection — that's reserved for paid plans.

What happens after the 28-day free trial on a paid plan? +

Your card is only charged once the trial ends. You can cancel or switch back to Free at any point during the trial from your club's Billing page, and you won't be charged anything.

Can I change plans or switch between monthly and annual billing? +

Yes — every plan is self-serve. Open Billing from your club dashboard to upgrade, downgrade, switch billing interval, or cancel, any time.

What happens if my club grows past its plan's team limit? +

You won't be able to add another team until you upgrade — nothing about your existing teams changes. Upgrading unlocks the extra space immediately.

How does fee collection actually work? +

Paid plans include Direct Debit collection. Parents set up a mandate once, and monthly fees or one-off costs (like kit or tour payments) are then collected automatically — no more chasing cash at training.

Is my players' medical and safeguarding information safe? +

Medical details, emergency contacts, and safeguarding consent are collected through your club's own registration form and only visible to the club admins and team managers who need them — not shared with parents of other players or anyone outside your club.

Can I bring in other coaches or committee members to help run things? +

Yes. Invite anyone by email as a club admin, team manager, or parent — each role sees exactly what it needs to, whether that's the whole club or just their own team.

Can I use our own club badge and colours? +

Yes, on every plan. Upload your crest and pick your colours in Club settings, and they'll appear on your dashboard and match day team sheets alongside Formatio's own branding.

Do parents need to pay for Formatio themselves? +

No — your club is the only one that subscribes. Parents just use the free registration and (on paid plans) fee collection your club has already set up.

Is there a setup fee or a long-term contract? +

No. There's no setup fee, and every plan is billed rolling monthly or annually with no fixed term — cancel or downgrade to Free whenever you like.

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